This web page represents a legal document that serves as our Terms of Use and Privacy Policy and it governs the use of our website: https://languageplayer.io, including pages found thereon, all sub-domains, our mobile apps for iOS and Android, and our browser extensions for Chrome and other Chromium-based browsers (collectively, "Website"), as owned and operated by us, Zero to Hero Education, Canada. ("Zero to Hero").

Introduction

The Terms of Use, along with our Privacy Policy published below, and other posted guidelines or policies within our Website (collectively "Legal Terms"), constitute the entire and only agreement between you and us, and supersede all other agreements, representations, warranties and understandings with respect to our Website and the subject matter contained herein. We may amend our Legal Terms at any time without specific notice to you. The latest copies of our Legal Terms will be posted on our Website, and you should review all Legal Terms prior to using our Website. After any revisions to our Legal Terms are posted, you agree to be bound to any such changes to them. Therefore, it is important for you to periodically review our Legal Terms to make sure you still agree to them.

By using our Website, you agree to fully comply with and be bound by our Legal Terms. Please review them carefully. If you do not accept our Legal Terms, do not access and use our Website. If you have already accessed our Website and do not accept our Legal Terms, you are no longer authorized to use it and you should immediately discontinue use of our Website.

Other Defined Terms On Our Website

This Website incorporates terms defined throughout this page as well as these other defined terms:

The terms "us" and "we" refer to Zero to Hero as the owner of the Website. "Content" includes any and all text, information, graphics, audio, video, and other data posted, offered or made available through our Website.

A "visitor" or "you" are collective identifiers that refer to you as a browser of our Website, whether or not you complete a purchase of our products.

"Personal information" means information about an identifiable person, which may include a person's name, residential address, billing address, delivery address, phone number, email address and other similar contact information, as well as Website usage history data. It may also include a person's credit card information when presented for payment purposes.

TERMS OF USE

Intellectual Property

Our Website may contain our service marks or trademarks as well as those of our affiliates or other persons or companies, in the form of words, graphics, and logos. Your use of our Website does not constitute any right or license for you to use such service marks/trademarks, without the prior written authorization of the corresponding service mark/trademark owner. Our Website including the content is also protected under Canadian and international copyright laws. Your use of our Website or the content does not grant you ownership rights of any kind therein. The copying, redistribution, use or publication by you of any portion of our Website or content is strictly prohibited and therefore may not to be copied or reproduced without first obtaining our written authorization.

Limitation of Liability

In no circumstances shall we, or our officers or employees, be responsible or liable for any loss or damages whatsoever, including (without limiting the generality of the foregoing) any direct, indirect, incidental, special, punitive or consequential damages, arising from or in connection with your use of, access to or your reliance on, or your inability to use or access, this Website, the online ordering system or any content.

General Terms

Our Legal Terms shall be treated as though it were executed and performed in the Province of British Columbia, Canada and shall be governed by and construed in accordance with the laws of that region without regard to conflict of law principles. In addition, you agree to submit to the personal jurisdiction and venue of the courts within that region. Any cause of action by you with respect to our Website must be instituted within one (1) year after the cause of action arose or be forever waived and barred. Should any part of our Legal Terms be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that any content conflicts or is inconsistent with our Legal Terms, our Legal Terms shall supersede and be paramount the construction of them together. Our failure to enforce any provision of our Legal Terms shall not be deemed a waiver of such provision nor of the right to enforce such provision. Our rights under our Legal Terms shall survive the termination of our Legal Terms.

Third Party Links

When you click on links on our Website, they may direct you away from our Website to another website owned and operated by a third party. We are not responsible for the privacy practices of other third-party websites and encourage you to read their terms of use and privacy statements. Once you leave our Website or are redirected to a third-party website or application, you are no longer governed by our Legal Terms.

PRIVACY POLICY

At Zero to Hero we consider privacy to be a very important matter and as such we are committed to protecting the privacy of the personal information of all visitors. This Privacy Policy incorporates the applicable portions of the Personal Information Protection and Electronic Documents Act (Canada), the Personal Information Protection Act (Alberta) and the ten principles set out in the Canadian Standards Association (CSA) Model Code for the Protection of Personal Information (together, the "applicable privacy laws").

Information We Collect

Information you provide directly:

• Account information: your name, email address, password, language preferences and learning level.
• Learning data: saved words, phrases, review progress, notes, playlists, liked videos, watch history, books and reading progress.
• Content you upload or create: custom media, EPUB files, and text you ask us to translate or explain.
• Payment information: when you purchase a subscription, payment is processed by Stripe, PayPal, the Apple App Store or Google Play. We receive confirmation and subscription details, but we generally do not store your full card number.

Information collected automatically:

• Usage data: pages and features you visit, including , , , , , , , , , , , , , and ; videos you watch; interactions; and timestamps.
• Device and network information: IP address, browser type, operating system, device type and approximate location derived from your IP address.

Browser extension data:

The Language Player browser extension for Chrome works on video streaming sites (such as Netflix, YouTube, Prime Video, Disney+, Hulu, and Max) to show interactive subtitles for language learning. In addition to the information above, the extension:

• reads and processes the subtitles or captions of the video you are currently watching, on your device, so it can display them with an interactive transcript and dictionary; the subtitle text is sent to our backend (and to translation or AI providers when you use those features) to tokenize and translate it;
• stores your language preferences, settings, and your signed-in session locally in the browser's extension storage (chrome.storage), and syncs saved words and learning data to your account when you are signed in;
• reads the video page's subtitle data only for the purpose of providing the interactive transcript — it does not collect your browsing history or the content of other pages you visit.
• Analytics: we use Google Analytics to understand how visitors use the Website. Google Analytics may use cookies and collect usage data on our behalf. Google's use of that data is governed by Google's Privacy Policy.
• Local storage: we use cookies, localStorage, sessionStorage and IndexedDB to keep you signed in, remember your language, store your settings, progress and saved words, and cache content locally.

What Do We Do With Your Information?

We use the information we collect to:

• provide, maintain and improve the Website and its features;
• create and manage your account, verify your identity and keep you signed in;
• personalize recommendations based on your language, level and learning history;
• sync your data across devices;
• process subscriptions, payments and renewals;
• send transactional emails such as verification codes, password resets and payment receipts;
• send marketing communications if you have given us permission to do so;
• analyze usage with Google Analytics to understand how visitors use the Website and to improve our products;
• meet legal and regulatory requirements and protect our rights and the rights of our users.

We do not sell your personal information.

Sharing and Disclosure

We share personal information only with service providers who help us operate the Website, including:

• hosting and database providers, including Supabase;
• payment processors, including Stripe, PayPal, the Apple App Store and Google Play;
• translation and AI providers, including DeepSeek, when you use translation or AI explanation features;
• analytics providers, including Google Analytics;
• video platforms, including YouTube and Google, when you watch embedded videos.

We will not use or disclose personal information for purposes other than that for which it was collected, unless it is with your consent, if it is permitted or required by law, or you violate our Terms of Use.

Consent

How do you get my consent?

When you provide us with personal information to create an account, complete a transaction, verify your payment, place an order, or use our products and services, we infer that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by notifying us.

Protection

We will protect personal information by following industry best practices and implementing such reasonable safeguards as may be appropriate to the sensitivity of the information; we will make reasonable efforts to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification regardless of the format in which it is held. The legislation also allows us, for legal or business purposes, to retain personal information for as long as is reasonable and provided you have not revoked your consent.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Cookies and Similar Technologies

Our Website uses cookies and similar technologies.

• Essential cookies: we use cookies to keep you signed in, remember your selected languages, and manage guest navigation limits.
• Analytics: we use Google Analytics, which may set its own cookies and collect usage information.
• Local storage: we use localStorage, sessionStorage and IndexedDB to store settings, saved words, progress, reading content and custom media on your device.
• Embedded content: videos are embedded from YouTube. YouTube and Google may set their own cookies when you watch a video, which are governed by their privacy policies.

You can block or delete cookies through your browser settings. Please note that some parts of the Website may not work correctly if you disable cookies.

Data Retention and Deletion

We retain personal information for as long as your account is active, or as long as needed to provide the Website, comply with legal obligations, resolve disputes and enforce our agreements.

You can delete your account at any time from the page using the Delete Account option, or by contacting us at the address below. When you delete your account, we will remove or anonymize your personal information, subject to records we are required to keep for legal, payment, tax or security purposes.

Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions And Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at jon.long@zerotohero.ca.